Last updated: 17 December 2025
At AT Logistics, we strive to provide accurate and reliable courier services. This Refund and Returns Policy explains how we handle refunds, cancellations, and returns.
1. Overview
Our refund policy lasts 30 days from the date of purchase. If more than 30 days have passed since your booking, we cannot offer a full refund or exchange.
To be eligible for a refund, your booking must meet the following conditions:
- The service was not rendered due to an error on our side.
- You have provided proof of purchase (booking confirmation).
2. Non-Refundable Services
The following are not eligible for refunds:
- Deliveries that have been successfully completed.
- Booking fees or administrative charges already processed.
- Services canceled outside the allowed time frame.
3. Partial Refunds
In certain cases, partial refunds may be granted, for example:
- If the booking had incorrect details provided by the customer.
- If additional courier costs were incurred due to incorrect addresses or parcel details.
4. Refund Process
Once we receive your refund request, we will:
- Review your booking and verify eligibility.
- Notify you by email regarding approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within a few business days.
5. Late or Missing Refunds
If you have not received your refund:
- Check your bank account or payment provider.
- Contact your payment provider, as processing times may vary.
- If you still have not received your refund, contact us at info@courierbooking.2k11.co.za
6. Cancellations and Exchanges
- Bookings can only be canceled before the parcel is collected.
- Exchanges or rescheduling requests must be approved by our support team.
- To cancel or modify a booking, contact us at info@courierbooking.2k11.co.za before the pickup time.
7. Gifts and Special Bookings
If a booking was made as a gift:
- Refunds will be issued as a gift credit once processed.
- If the booking was paid by the gift giver, the refund will be sent to them.
8. Shipping and Costs
- Customers are responsible for any costs incurred due to incorrect booking details.
- Refunds do not include any additional courier charges already incurred.
9. Need Help?
For questions related to refunds, cancellations, or booking issues, contact us at:
Email: info@courierbooking.2k11.co.za
Phone: 067 069 6251
We are committed to resolving all issues promptly and fairly.